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Five Hidden Obstacles to Great Performance

  • Wed, December 10, 2014
  • 11:00 AM - 1:00 PM
  • Lafayette Hotel , 2223 El Cajon Boulevard, SD 92104

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  • Board/Volunteer (code required)

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Five Hidden Obstacles to Great Performance

A primary goal for any trainer is helping employees deliver their best performance.

Unfortunately, many employees and teams continue to fall short of their potential even after receiving extensive training and coaching.

One of the first steps in any performance improvement endeavor is to identify the root causes of poor performance. New research reveals that some of these obstacles are hidden, unusual, or even counter intuitive.

This entertaining and informative presentation shares obstacles to great performance. Based on the book, Service Failure, the presentation utilizes experiential activities to help participants experience each performance barrier first-hand so they truly understand the challenges faced by employees. Practical solutions and real-life examples are provided to help participants generate actionable ideas that can be implemented in their own organizations

Participants will gain the following:


• Experience five hidden obstacles that cause poor performance.
• Examine whether each obstacle is preventing employees from reaching their full potential.
• Develop practical solutions to help employees overcome these obstacles and improve performance.



Event Location:

Lafayette Hotel , 2223 El Cajon Boulevard, SD 92104


Event Timing:

11 a.m. – 11:30 a.m. Registration and Networking

11:30 – 11:50 a.m. Lunch buffet/Networking

11:50 – Noon Announcements

12:00-1:00 p.m. Program Presentation


About Jeff Toister, CPLP, PHR: 

Jeff is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. His company, Toister Performance Solutions, help clients improve customer service. Jeff is a dynamic and engaging speaker and a nationally-recognized employee training expert. Jeff has a Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development and a Professional Human Resources (PHR) certification from the Human Resources Certification Institute. He is a Past President ASTD’s San Diego chapter, where he received the WillaMae M. Heitman Award for distinguished service.

jeff@toistersolutions.com (619) 955-7946 www.toistersolutions.com

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